ServiceScale Academy Privacy Policy

We may collect information that you voluntarily provide to us, including:

• First and last name
• Email address
• Telephone number
• City, state, ZIP code, and other location information
• Business information
• Business goals and experience
• Information submitted through applications or questionnaires
• Appointment and scheduling information
• Communications you send to us
• SMS/text messaging consent and opt-in records
• Payment and transaction-related information
• Other information you voluntarily provide

Our application may also ask questions relating to your ability to invest in or finance a business, including available capital and general credit-score ranges. We use this information to evaluate whether our program may be appropriate for an applicant.

Do not submit Social Security numbers, full credit card numbers, bank login credentials, or other highly sensitive financial information through our general website forms.

Payments may be processed by third-party payment processors. ServiceScale Academy generally does not directly store complete payment-card information processed by those providers.

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Referral source
• Time spent on pages
• Website interactions
• Advertising and conversion information
• Cookies and similar technologies

We may use analytics and advertising technologies, including the Meta Pixel, to understand website activity, measure advertising performance, attribute leads and appointments to advertising campaigns, and improve our marketing.

Depending on your browser, location, and applicable law, you may be able to limit cookies or tracking through your browser settings or other privacy controls.

We may use collected information to:

• Process and evaluate applications
• Determine potential eligibility for ServiceScale Academy
• Schedule and manage calls
• Communicate with applicants and clients
• Deliver purchased products, training, coaching, community access, and services
• Provide customer support
• Send appointment confirmations and reminders
• Send application and service-related updates
• Send SMS/text messages when appropriate consent has been provided
• Send educational or promotional communications where permitted
• Process payments
• Maintain and improve our website
• Analyze marketing and advertising performance
• Prevent fraud, abuse, or security incidents
• Maintain business records
• Enforce our agreements and policies
• Comply with applicable laws and legal obligations

If you provide your mobile telephone number and affirmatively opt in to receive SMS or MMS communications from ServiceScale Academy, we may use your telephone number and related information to send the categories of messages for which you provided consent.

Depending on your opt-in, these communications may include appointment confirmations and reminders, application updates, service-related communications, customer-care messages, educational content, program information, special offers, promotions, and marketing communications.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us at info@servicescaleacademy.com.

If you provide your email address, we may send communications relating to your application, appointment, purchase, or relationship with ServiceScale Academy.

We may also send promotional emails where permitted by law.

You may unsubscribe from marketing emails at any time using the unsubscribe mechanism contained in those communications.

Transactional or service-related communications concerning an appointment, purchase, account, or service may still be sent when appropriate.

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze traffic, measure conversions, and deliver or measure advertising.

These technologies may allow advertising platforms to associate activity on our website with information available to those platforms, subject to their own terms and privacy practices.

We may use services provided by advertising, analytics, CRM, scheduling, email, hosting, and other technology providers.

We do not sell your personal information in the ordinary sense of exchanging it directly for money.

We may disclose information when reasonably necessary to service providers that help operate our business, such as:

• CRM and marketing automation providers
• Communications and SMS service providers
• Email service providers
• Scheduling platforms
• Website and hosting providers
• Analytics providers
• Advertising platforms
• Payment processors
• Professional advisers
• Contractors assisting with ServiceScale Academy operations

These providers may receive information only as reasonably necessary for the services they perform for us, subject to applicable agreements and legal requirements.

Notwithstanding the general sharing practices described above, mobile telephone information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, users, property, or security.

If ServiceScale Academy undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You provide information electronically at your own risk.

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain business and transaction records, provide services, document communication consent and opt-outs, resolve disputes, enforce agreements, comply with legal requirements, and protect legitimate business interests.

Depending on where you live and applicable law, you may have rights relating to your personal information.

These may include requesting access to, correction of, or deletion of certain personal information or requesting information regarding how certain data is processed or disclosed.

You may also:

• Unsubscribe from marketing emails using the unsubscribe link contained in those emails.
• Opt out of SMS/text messages by replying STOP.
• Request assistance regarding SMS communications by replying HELP.
• Contact us regarding privacy-related requests at info@servicescaleacademy.com.

We may need to verify your identity before fulfilling certain privacy requests.

ServiceScale Academy is intended for adults interested in entrepreneurship and business education and is not directed toward children under 13.

We do not knowingly solicit personal information from children under 13.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites. Their respective policies govern your use of those services.

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated “Last Updated” date.

Changes to this Privacy Policy will not retroactively create consent to receive marketing SMS messages where affirmative consent is otherwise required.